This Privacy Policy describes how Rebend Industries (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from rebends.com.au (the “Site”).
Personal information we collect
Device information When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
We collect this information using technologies such as:
Cookies (data files placed on your device). You can learn more about cookies and how to disable them through the All About Cookies website.
Log files (tracking actions on the Site and collecting data such as IP address, browser type, referring/exit pages, and timestamps).
Pixels, tags, and web beacons (electronic files that record browsing behaviour and interactions).
Order information
When you make (or attempt to make) a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment and transaction information (for example, payment method type and payment status), email address, and phone number.
Marketing information
If you sign up to receive marketing, we may collect your contact details and information about your interactions with our emails, texts, and ads (for example, opens, clicks, and purchase events).
When we refer to “Personal Information” in this Privacy Policy, we mean Device information, Order information, and Marketing information.
How we use your personal information
We use Personal Information to:
Fulfill orders (process payments, arrange shipping, and provide invoices and order confirmations)
Communicate with you (including customer support)
Screen for risk and fraud
Improve and optimise the Site (analytics, troubleshooting, and performance)
Marketing and advertising (send marketing communications where permitted, and measure the effectiveness of advertising campaigns)
Text marketing (SMS), where you have opted in
Text marketing (SMS)
If you subscribe to text notifications, you agree to receive recurring automated marketing text messages from Rebend Industries at the phone number provided. Consent is not a condition of purchase. Message frequency varies. Reply STOP to cancel, HELP for help. Message and data rates may apply.
Sharing your personal information
We share your Personal Information with third parties to help us operate our business and provide services to you, as described below:
Shopify: We use Shopify to power our online store. Shopify processes personal information to provide the storefront, checkout, payments, and other services.
Klaviyo: We use Klaviyo to manage email marketing and customer communications. Depending on your preferences and actions, Klaviyo may process your contact details, order history, and on-site activity to send messages and measure campaign performance.
Meta Platforms, Inc. (Meta Pixel and Conversions API): We use Meta technologies to understand how customers use our Site, measure advertising performance, and show relevant ads. These tools may collect or receive information about your device and actions on our Site (for example, page views, add to cart events, and purchases).
We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.
Targeted advertising and your choices
We may use Personal Information to show you ads and marketing we think may be relevant to you, and to measure how well our advertising works. This may include sharing certain event data (such as page views, add to cart events, and purchases) with advertising and analytics partners.
Cookie preferences (site opt out) Where available, you can manage optional cookies and advertising tracking by using our cookie banner and cookie settings on the Site. If you later want to change your choice, use: Your Privacy Choices
Email marketing opt out You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email.
SMS opt out You can opt out of marketing texts at any time by replying STOP. For help, reply HELP. Message and data rates may apply.
Advertising platform controls You can also manage ad preferences directly with providers such as Meta and Google, or use the opt-out tools provided by the Digital Advertising Alliance (for example, WebChoices).
United States “sale” or “sharing” of personal information We do not sell personal information for money. We may share personal information with advertising and analytics partners to deliver and measure targeted advertising, which may be considered a “sale” or “sharing” under some US state privacy laws. Where required, we provide a way to opt out through our cookie banner/cookie settings, or via: Your Privacy Choices
Do Not Track
Please note that we do not change our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.
Your rights (Australia)
If you are an Australian resident, you may request access to personal information we hold about you and ask that your personal information be corrected, updated, or deleted in certain circumstances. To exercise these rights, contact us using the details below.
United States privacy rights
If you are a resident of California or another US state with an applicable privacy law, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing, including targeted advertising and the “sale” or “sharing” of personal information as those terms are defined by applicable law.
How to exercise your rights
Email us at admin@rebends.com with your request and the email address used on your order. We will respond within the timeframe required by law (typically within 45 days, with extensions where permitted). You may use an authorised agent to submit a request on your behalf; we may require verification of your identity and the agent’s authority.
Non-discrimination
We will not discriminate against you for exercising your privacy rights.
International transfers
Your information may be transferred outside of Australia, including to service providers located in the United States and other countries, to help us provide services and fulfil orders.
Data retention
When you place an order through the Site, we keep your Order information for our records unless and until you ask us to delete it, or unless we are required to retain it to comply with legal, tax, or accounting obligations.
Minors
The Site is not intended for children under 13 and we do not knowingly collect personal information from children under 13.
Complaints
If you have a privacy complaint, contact us using the details below and we will respond within a reasonable time. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.
Your Privacy Choices
If you are a resident of certain US states, you have the right to opt out of the sale or sharing of your personal information and targeted advertising. You can exercise this right through: Your Privacy Choices
For more information about how Shopify collects and uses your personal data, please review the Shopify Consumer Privacy Policy
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, contact us at:
